Warranties

Manufacturer defects or faulty goods

Defects and faults are defined as:

• A fault in the function of a new, unused product that was not intended as part of its original design;
• An imperfection on the actual product when first receiving it. It does not include marks on the external box or packaging but may consist of the color, function, surface, or condition of items;
• A defect that causes a malfunction in a new, unused product and may cause potential harm if used;
• A failure in the operation of the product within a warranty period, for example, in five years.

Steps to take when you have a faulty item

1. Send an email to gpishop@groupperspective.com.ph and include photos or details about the defect or damage.
2. Once our team verifies your warranty claim, we will arrange a pick-up of your original item, and a replacement will be sent to you. If a replacement is not available, a repair or provision of spare parts will be provided to ensure the item is as-new.
3. For the warranty pick-up, a person must be at home or at your place of work available when the pick-up takes place.

Note: When submitting details and photos about the defect or damage, ensure the date of purchase is precise so wear and tear can be eliminated as a possible cause. 

Out of warranty?

We cannot replace, repair, or accept warranty claims for an item that has been improperly used, abused, neglected, and has wear and tear. Examples include:

• Accidental dropping, scratching, marking, or tearing the item
• Marks and scratches made by hand, sharp elements, stickers or markers, or modifications made after purchase
• Application of solvents and commercial cleaners, wipes, or anything containing thinners, or alcohol
• Immersion in any fluid or washing, drying, or other forms of cleaning
• Loss of attachments or parts
• Any other accident that might occur in daily use

For questions and concerns about returns and exchanges, please send us a message at gpishop@groupperspective.com.ph.